Frequently Asked Questions

DH 88 FAQ — Answers to All Your Questions In One Place

From registration to payments, bonuses to betting — find answers to all your dh 88 questions below.

Account & Registration (6 Questions)

Yes, opening an account at dh 88 is completely free — no registration fee required. Simply provide your name, mobile number, and date of birth to create an account in just 2 minutes.

Make your first deposit after registering and you'll receive a 100% welcome bonus.

Free Register

Here's what you'll need to register:

  • Full name (as it appears on your national ID)
  • An active Bangladeshi mobile number
  • Date of birth (for 18+ age verification)
  • A strong password

Email is optional. However, a national ID or passport may be required during identity verification (KYC).

Each person may register only one dh 88 account. If multiple accounts are found under the same individual, they may be closed and the balances forfeited.

If different members of the same household share a device, it is recommended to notify the support team in advance.

1 account per person

Go to Account Settings and click on the "Verification" section. Upload a scan or photo of any one of the following documents:

  • National ID card (both sides)
  • Passport (bio data page)
  • Driving license

Verification is usually completed within 24 hours. You can still place bets without verification, but it is advisable to complete it before making large withdrawals.

To close your account, contact the support team directly. If you have any remaining balance, make sure to withdraw it before your account is deleted.

For a temporary break, you can use self-exclusion or a cooling-off period — on the Responsible Gaming page Details are available.

To change your number, contact the support team via live chat or email. Your new number will be updated after identity verification. The process typically takes 1–2 business days.

Login & Security (5 questions)

On the Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password — the entire process takes just 2 minutes.

OTP method 2 Minutes

Common reasons include:

  • Incorrect password — check whether Caps Lock is on
  • Incorrect mobile number
  • Account locked for 30 minutes after 5 consecutive failed login attempts
  • Account verification pending

If the issue continues, reach out to the support team via live chat.

Yes, you can log in to the same account from both mobile and computer. However, the first time you log in from a new device, OTP verification will be required.

You can view all active sessions and terminate any suspicious ones from Settings.

What to do right away:

  • Change Your Password Quickly
  • Log out of all devices
  • Notify the support team — your account will be temporarily suspended
  • Your account will be restored after identity verification

Dh 88 will never ask for your password via email or phone — if you receive such a message, it may be a phishing attempt.

If you don't receive the OTP, wait 30 seconds first, then click "Resend". If you have a network issue on your mobile, try again shortly. If the problem persists, contact support via Live Chat.

Deposit & Withdrawal (6 Questions)

Dh 88 currently supports the following payment methods:

  • BKash (Personal & Merchant)
  • Nagad
  • Rocket (DBBL)
  • Credit/debit card (Visa, Mastercard)
  • Bank transfer

Contact our support team for any cryptocurrency-related queries.

The minimum deposit amount at dh 88 is ৳ 200. Limits may vary by payment method. The minimum deposit via bKash and Nagad is generally ৳ 200.

Minimum ৳200

Most withdrawals are processed within 5–15 minutes, though timing may vary depending on the payment method:

  • BKash/Nagad/Rocket: usually 5–30 minutes
  • Bank Transfer: 1–3 business days
  • Card: 2–5 business days

First-time large withdrawals may take a little longer due to verification.

Dh 88 charges no platform fees on withdrawals. However, your payment provider (such as bKash) may apply their own transaction charges.

No Platform Fees

Once payment is confirmed, your balance is usually updated within 1–5 minutes. If there is a delay:

  • Refresh the page
  • Keep your transaction reference number/screenshot
  • If the delay exceeds 15 minutes, contact the support team with your reference number

Minimum withdrawal amount at dh 88 ৳500. Bonus balance must meet the specified wagering requirements before it can be withdrawn.

Bonuses & Promotions (5 questions)

Simply register and make your first deposit — a 100% Welcome Bonus will be automatically credited to your account, up to ৳10,000.

Example: On a ৳1,000 deposit, you receive a ৳1,000 bonus, bringing your total balance to ৳2,000.

100% Bonus Maximum ৳10,000

To withdraw bonus balance, you must meet the specified wagering requirements. Bonuses are typically released after wagering 10–20x the bonus amount.

Full Terms & Conditions On the Bonus page See.

Yes, dh 88 has a referral program. If someone registers using your referral code and makes their first deposit, you will receive a bonus.

Current referral bonus amount & terms On the Promotions page See.

Dh 88 offers daily promotions for logged-in members. Check the promotions page regularly — some offers are applied automatically, while others need to be claimed.

Weekly cashback is typically credited on Monday mornings.

No, expired bonuses cannot be recovered. Every bonus has a set validity period. We recommend using your bonus as soon as possible after it is credited.

Betting & Odds (6 Questions)

Dh 88 offers betting across more than 20 sports categories:

  • Cricket (including IPL, BPL, World Cup)
  • Football (Premier League, La Liga, Champions League)
  • Tennis, Badminton, Kabaddi
  • Basketball, volleyball, hockey
  • E-Sports (CS:GO, Dota 2, LOL)

Live betting lets you place bets in real time while a match is in progress. Odds update every moment based on how the match unfolds.

After logging in, go to the Sports Events page and select the "Live" tab to see all ongoing matches.

Real-Time

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you may use the Cash Out feature to settle your bet while it is still in progress.

If a match is cancelled, your stake will be automatically refunded.

Dh 88 offers three odds formats:

  • Decimal (e.g. 1.85) — most commonly used
  • Fractional (e.g. 17/20) — British style
  • American (e.g. -120/+150)

Choose your preferred format from Settings.

Yes, dh 88 allows you to place parlay/combo bets across multiple matches. The more matches you add to a single bet, the higher your potential winnings.

Keep in mind — in a parlay, if any single outcome is wrong, the entire bet is lost.

Winnings are credited to your wallet within minutes of a match ending and the result being confirmed. For live betting, settlement happens as soon as the market closes.

App & Technical Issues (4 Questions)

The dh 88 app is available on both Android and iOS. App page to find the download link.

Android users may need to enable "Unknown Sources" in their phone settings before installing the APK file.

Android iOS

Follow the steps below:

  • Force close the app and reopen it
  • Restart your phone
  • Clear App Cache/Data
  • Uninstall the app and reinstall the latest version

If the issue persists, try accessing the site through your mobile browser and notify the support team.

Network issues can sometimes make the site difficult to access. In that case:

  • Switch networks (mobile data vs. WiFi)
  • Clear Browser Cache
  • Contact the support team to get the latest domain

Yes, dh 88 app users enjoy a number of extra benefits:

  • Push notifications — updates on match starts and special offers
  • Faster Loading
  • App-exclusive offers (occasionally)
  • Biometric Login (Fingerprint / Face ID)

VIP & Points System (4 Questions)

No separate sign-up is needed for the VIP program — points are automatically credited and your tier is upgraded with every valid bet placed.

Details on the VIP page See.

Automatic

VIP points can be redeemed for the following benefits:

  • Conversion to bonus balance
  • Unlock exclusive cashback offers
  • Tier Upgrade
  • Dedicated Account Manager (higher tiers)

Yes, betting activity is reviewed every 3 months. If your betting falls below the required threshold, your tier may be downgraded by one level.

Staying regularly active makes it easier to maintain your tier.

What's available at the highest VIP tier (Diamond/Elite):

  • Personal Dedicated Manager
  • Higher deposit & withdrawal limits
  • Custom bonus every week
  • Priority Withdrawal Processing
  • Exclusive Event Access

Responsible Gaming (4 Questions)

After logging in, go to Profile → Settings → Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Details on the Responsible Gaming page See.

No, a self-exclusion cannot be lifted before the set period expires. This is intentional — to prevent impulsive decisions from reversing the choice.

Reactivation after expiry will require identity verification.

You can speak directly with dh 88's live chat support — help is provided without judgment.

Additionally on the Responsible Gaming page Access self-assessment tools and responsible gaming safeguards.

No. dh 88 strictly enforces an 18+ policy. Date of birth is verified at registration, and a valid ID is required during the verification process. Any account found to belong to a minor will be permanently closed.

18+ only
No results found

We don't have an answer for this in our FAQ. Please contact our support team directly.

More ways to resolve issues

If you can't find your answer in the FAQ, reach out to us through the options below.

Live Chat Support

Bangla-speaking support agents are available 24 hours a day, 7 days a week. You're typically connected within 2 minutes.

Email Support

For complex issues, send a detailed email. Our specialist team typically responds within 6 hours.

Mobile App

Use the in-app support feature on the dh 88 app. You can open a support ticket directly from the app.

Terms & Conditions

For detailed rules on bonuses, payments, and betting On the Terms & Conditions page Go.

Responsible Gaming

For betting control tools and mental health support on the Responsible Gaming page Go.

New Account

Not a dh 88 member yet? Register and claim your 100% Welcome Bonus — in just 2 minutes.

Get Direct Support

Live Chat

For the fastest resolution, click the chat button at the bottom of the website.

Active 24/7
Email

For detailed issues, email us at support@dh88-bangla.com.

Response within 6 hours
App Support

Submit a support ticket directly from the dh 88 app.

App built-in

To help the support team assist you faster, please provide your account username or registered mobile number when reaching out.

Get Started Today

No more questions? Then dh 88Start betting on

Register for free in just 2 minutes and claim your 100% Welcome Bonus.

Secure 100% Bonus Fast payments 24/7 Support
বাংলা